Shipping and refund policy

SHIPPING POLICY

All deliveries are made through our in-house delivery service. We are committed to providing you with quality service as soon as possible.

Territory served by the delivery

The territory served by the delivery is Montreal and within a radius of 200 kilometers from it.
If however you want a delivery outside the area served, do not hesitate to contact us and we will process your request whenever possible.

Delivery schedule

All our deliveries are made according to predetermined time slots. You have the choice between four delivery days, Monday – Tuesday – Wednesday – Thursday, according to two time slots, 12 p.m. – 5 p.m. or 5 p.m. – 9 p.m.
Minimum 5 working days to receive your order

Delivery costs

Delivery is free within a radius of 100 kilometers from Montreal
For delivery exceeding more than 100 kilometers to 150 kilometers, a $20 fee will be added
For delivery exceeding more than 150 kilometers at 200 kilometers a fee of $40 will be added

Delivery process

Following the conclusion of the transaction on our website, you will receive an order confirmation email indicating the date and time slot chosen. If you cannot be at your home at the chosen time, please contact us by phone (819-571-5279) or by email (boeufaucube@gmail.com) as soon as possible. You can leave a note during your transaction if you have special delivery requests (e.g. delivered to the neighbour, delivered to the office at the new address).
In case you are not present during delivery and you have not answered the call from the delivery person, your order will be returned to our premises. An email will be sent to you to this effect. You will have 48 hours to pick up your order or the option of a new delivery at a cost of $15 depending on the next available delivery.

REFUND POLICY

All refunds are made by credit card or gift card.
Given the perishable nature of our products, all our sales are final and we do not accept returns. However, if a problem should arise with your order, we invite you to contact us by email (boeufaucube@gmail.com) or by phone (819-571-5279) within 48 hours of receiving your order. Your request will be evaluated and a solution will be provided if possible. If necessary, we reserve the right to choose the method of refund.
If you wish to cancel an order, please contact us at least 48 hours before the day of delivery.